Sunday, January 8, 2012

Bamboo Pot and Cranky Consumer Complaint #2

This piece is about 14" high and the inside has a crackle glaze. I call it "Bamboo" because it sort of looks like that. I'm not sure if I will make anymore like this or even if I can, but the crackle effect on the inside intrigues me. In the picture below it sort of looks like an elephant leg but trust me, it really does look better than that. The gash in the side lets you have a glimpse of the crackle.

Here's the latest blow to the long-gone concept of "Customer Service":
Vendors keep costs down by using FedEx SmartPost and you think your package is safely in the hands of FedEx.  Wrong!

FedEx passes it over to USPS, as in the United States Postal Service.  You know, the one that is out of money and tells you soon a letter will take several days longer to be delivered. This is not a big deal in other countries but here it is has been thrown out as a solution to the budget problems. What you might not realize it that the USPS has been doing that slow-down already.

Here's proof, shown in our package tracking (below):

1. The order was placed Wednesday, Dec 14.
2. The package shipped FedEx out of Ohio Friday, Dec16.
3. The package arrived in Houston, TX,  about 6 p.m., Sunday, Dec 18.
4. The package left Houston FedEX about 10 p.m., Sunday, Dec 18, to go to the USPS.
5. The package left Houston via USPS for Austin about 9 p.m., Monday, Dec 19.
6. The package arrived in Austin about 9 a.m., Thursday, Dec. 22.
7. The package arrived at my location, directly across the street from the US Post Office, about two hours later.

Here's the interesting part:
FedEx: Time = 60+ hours, distance = 1100+ miles
USPS: Time = 60+ hours, distance = 165 miles

Slow delivery from the USPS? Get used to it.
Think FedEx is better?
Only if you are getting "pure" FedEx, not FedEx SmartPost.

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